Westpoint is committed to documenting and responding to each complaint it receives in respect of any products or services offered by Westpoint or any individual acting on behalf of Westpoint. Westpoint encourages its investors to promptly raise any concerns, dissatisfaction or complaints. Westpoint will provide an initial acknowledgement of a complaint within two (2) Business Days of receipt and will confirm that the complaint has been forwarded to the appropriate party for review. Westpoint may request an investor to clarify their complaint in writing. If required, Westpoint will embark upon an investigation of the merits of a complaint and will provide a complainant with a substantive response within thirty (30) calendar days, barring exceptional circumstances. Documentation with respect to all complaints is maintained on file for a minimum of seven (7) years.
Westpoint is committed to ensuring investors’ access to independent dispute resolution or mediation services, at Westpoint’s expense, to those investors wishing to resolve a complaint regarding any trading activities or Westpoint or its representatives. As such, Westpoint is registered with OBSI, the Ombudsman for Banking Services and Investments, and they will mediate issues between investors and Westpoint, if the investor remains unsatisfied after completing Westpoint’s complaint process. OBSI can be contact at 1 (888) 451-4519 and/or firstname.lastname@example.org. The costs of services provided by OSBI are paid by Westpoint.